Ground control for your customer feedback programs
“In addition to its top-notch capabilities, Medallia has been a great partner. They are always looking for ways to advance our program and improve upon our success.”
ARMAND BARONE, DIRECTOR OF CUSTOMER EXPERIENCE, COX COMMUNICATIONS
Take Control of What Matters
Quickly update reports and surveys to provide precisely the insights the business needs.
Be a Responsive Hero
Run ad hoc research to add deep dive clarity to your programs.
Act with Confidence
Make program updates with enterprise-grade controls and staging environments to ensure all changes do what they’re supposed to do.
Get the Organization Addicted
Drive engagement with purpose-built reports and mass customization down to the individual level.
Power to innovate across thousands of users
Ad Hoc Surveys
Quickly and easily collect point-in-time feedback from custom audiences to add deep dive value that complements your operational programs
Add or modify user accounts directly in the system
Safety Controls and Sandboxes
Safely test and administer your program with production-grade sandboxes and easy production migration
Access feedback in multiple ways and retrieve the precise data needed
Administering a System of Engagement
Explore the key considerations for CX program administration.
Seven Ways to Administer a Customer Feedback Program
Learn how the world’s leading brands administer their customer feedback programs effectively and efficiently.
Admin Suite Overview
See Admin Suite in action.