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Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe

Liam Burns

Liam Burns

A man with a green collared shirt and gold-rimmed glasses wearing a headset, smiling and looking at a computer
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.

Rachel Lane

Rachel Lane

An illustration containing outlines of a diverse array of men and women
Dec 21, 2021
Medallia Culture

Medallia Employee Resource Groups: 2021 Year in Review

As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr

Alisha Thomas

Alisha Thomas

A federal employee with a headset smiles as she's speaking with a customer
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t

Lee Becker

Lee Becker

Event recap. Afrotech World. We couldn’t stay away, here’s why
Dec 10, 2021
Medallia Culture

AfroTech World: We Couldn’t Stay Away, Here’s Why

We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh

Alisha Thomas

Alisha Thomas

Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The

Rachel Lane

Rachel Lane

nov_blog-hero_-EXAnalytics-event
Dec 08, 2021
Customer Experience

From Hyatt to Meta, Leading Brands Share Their Customer Experienc

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If

Mary Kearl

Mary Kearl

Photo of Brian Powers next to the text, How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO
Nov 22, 2021
Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from a

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback p

Shawn Swanson

Shawn Swanson

A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transiti

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi

Sophie Hossein

Sophie Hossein

A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, m

Samantha Finken

Samantha Finken

A hologram of an analytics dashboard
Nov 11, 2021
Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digi

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digita

Liam Burns

Liam Burns

A smiling woman holds a credit card in her hand while looking at a computer, as if intending to purchase something
Nov 10, 2021
Digital Experience

Inside the Latest Digital Experience Trends and Why Personalizing

Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the

Liam Burns

Liam Burns